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Customer Service Tips to Attract and Retain Online Customers

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The customer is the king and will always remain one.  The present day has seen the advent of e-commerce. Such has been the craze amongst the customers of online shopping that; be it shopping for the wedding or buying furniture or even a simple online recharge; customers prefer doing it online. However, it is often seen that websites are unable to attract buyers and retaining online customers. The following will help you to do so for all Online Services and products.

Your USP, Your Gain

The mantra is simple; there ought to be something in your products or services that a customer would like to come again and again. Your unique selling point is going to fetch you customers that have been loyal to. For instance, if you are into hotel booking and you give all kind of booking service without any hindrances and offer top-notch quality service, you ought to attract the customers and retain them too.

Honestly speaking, consumers do not like to try new websites of the fear that it might not render the services that a previous site did it for them. The psychology is right if you are going to give them what they need, why would they go? So be it the price value, the quality of services or product, the reliability and trust you bestow onto them, customer care service, the responsiveness of the page, everything matters in this case.

The Social Media Platform

The primary question comes, how to attract customers? Once you attract them, you know you can retain them with your services. Therefore the foremost thing, how do you draw the attention of the purchasers? The gen Z is in the social media. This is the perfect platform to attract them hence.

Use your digital marketing tactfully. If you think your targeted audience is on Facebook, post your advertisement in a form that it may attract them. A simple message of how a daughter- in -law helps in a Mobile Recharge of a father- in- law who stays distant away from each other can captivate emotions of a buyer. This can be put forth through a 6-second visual ad, or a narration of a father-in-law, depending upon the budget.

Further, you can engage the audience with content writing by giving them valuable information that they have been seeking for. If your business is into trading of rice, throw content showing how best-fried rice can be made. The idea is you are going yourself seen amongst the audience. They know you and can indulge themselves in having e-commerce transactions with you.

Use of Enticing Words

Psychologists state that human beings are often susceptible to gifts, offers, discounts etc. The moment a consumer hears about a sale going, the ears ought to find out more about it. Therefore give what the audience demand. Offer discounts that may help you attract purchasers, giveaways, and on the spot winners, recharge coupons, online services cash back offers and much more. There can be a way to put things too.

For instance, if you are a shoe trading company, you may ask your clients to bring their old shoes and get a new pair of shoes at a discounted price. You may put your ideology stating the old shoes will be donated to the orphanages, nursing homes and so on. The purpose served here is dual. You have not only attracted the shopper with your deal but have also made an impression on a social cause. Your goodwill is retained and so are your clientele.

Payment Terms

The most important part and many a time buyers leave it halfway through here due to the complicated payment page on the website. Make your payment terms page simple and straightforward. It should not take more than 15 seconds to complete it. Do not ask unnecessary questions. It is better to stick to simple, COD, net-banking options, credit/debit card, PayPal, or any other mode that can be easy for your genre of services.  

The intention of the page should be sure that if today I am to take an Online DTH recharge if is done seamlessly well.  Loading time of the page must be less and ideally should not involve any advertisements to divert the customers’ mind.

Final Thoughts

It is you who can bring the buyers to get going with online services. Your communication states how different you are from others.  Therefore from being seeing quickly and becoming a brand becomes easy. Consumers rely on brands and more seen names.  Thus, with slight changes in advertisements, whether a small amount of mobile recharge or a taking up all kind of booking service, you will be able to attract and retain consumers for a lifetime.

I am Rampragash Ramanathan, Working in one of leading Sri Lanka’s e-commerce website DthPay, providing an uninterrupted solution of DTH Connection recharge for Indian and Sri Lankan users. And I am also a music lover and loves write blogs for technology related.

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Technology

Console vs. Mobile vs. PC: Three Kinds of Gaming

Steven Sanders

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Video games have come a long way since Pong, and we now have a variety of different genres to play across a range of platforms. Gamers will always debate amongst themselves about the strengths and weaknesses of each platform, but they will nearly always show some form of bias for their preferred gaming system.

Over the course of this article, we’ll be covering the three primary types of game systems in this day and age. We’ll take a look at highly portable mobile platforms, available game consoles, and powerful gaming PCs, comparing each of them so that you can see exactly how they differ from each other.

PC

PC gaming is often seen as the most cutting-edge way to play your games, and it makes sense. A gaming PC is a lot easier to keep updated than a console since you can replace the components as soon as they come out. Console gamers instead have to wait until the next iteration of their system comes out.

Of course, a PC is also much more versatile than a console, as you can custom-make one that isn’t constrained by whether or not it will be feasible on the market. Keep in mind that gaming PCs pay for their impressive performance and graphics when it comes to stability, with the quality of releases depending on their degree of optimization.

Console

Console gaming is often seen as the more convenient alternative to PC gaming, and there is significant overlap between the games that are available on both types of systems. Console games will typically run at a lower frame rate and a lower resolution than PC games due to the inherent limitations of the systems.

Since a game console has to be reasonably priced, then there is a limit to the performance they can output, and yet they provide immense value for money. You would be hard pressed to find a gaming PC complete with a keyboard, mouse, operating system, and monitor for the price of a console.

Mobile

Finally, mobile gaming takes up a huge percentage of the global gaming market, and that’s what makes it so attractive for game development services. Whenever you have a bit of downtime, you can simply take out your smartphone and start playing a game, and the massive number of ads rakes in a tidy profit.

While there are some games (like Fortnite) that are available on mobile, console, and PC, you’ll find that the majority of mobile games are not available on the other systems due to their simplicity. Mobile games usually have simple control schemes due to the difficulty of adapting them to a touchscreen.

Conclusion

There is no “best” way to play video games, so don’t let anyone discourage you based on your preferred platform. We hope that this guide has summarized the differences between each of these kinds of game systems.

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Technology

The Pros and Cons Behind DevOps as a Service

Steven Sanders

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It seems as though every component of business computing is being used as a service, including DevOps. The advantages of using devops as a service are obvious: You are able to rent computing resources instead of having to buy and manage them on your own.

However, is it possible to outsource each aspect of business operation? Can DevOps as service work for your organization? Does the cloud collaboration between operations and developments help speed up projects, or does it mean that your company will lose control of business-centric applications?

Before discovering the arguments supporting and refuting devops as a service, it’s good to define the meaning behind DevOps?

What is DevOps as a Service?

The term DevOps comes from the creation of operations and development, two different disciplines. Some traditional companies have departmental silos that make it difficult for IT professionals to work on creating business automation software.

DevOps creates an environment needed for the rapid testing and development of custom business software. Making a DevOps-based collaborative environment is easier for security specialists, IT engineers, QA engineers, and other teammates to ensure that there is synchronization, integration, and synergy between workflows.

To ensure that your DevOps environment is successful, your team will need to use agile software methodologies. The more difficult the project, the more enterprise components you’ll need to ensure that your team works properly.

DevOps as a service allows you to relocate those enterprise resources towards the cloud. Rather than using basic software development tools, DevOps as a service collects the development tools towards a platform that’s hosted in the cloud.

Advantages Behind DevOps as a Service

Here are some reasons why companies are starting to use DevOps as a service:

  • DevOps as a service hides the complexity of information and data flow, which means your DevOps team members can focus on their team specific tools without having to know the entire toolchain. For instance, a software developer can conduct tests through source code management tools, and IT operators can make changes with configuration management tools.
  • DevOps allows users to collaborate as it places tools on the cloud. This allows users anywhere to work together and complete projects.
  • Using cloud-based services is a data-driven process where everyone has the same data set. This leads to better quality control and documentation.

Disadvantages Behind DevOps as a Service

Here are the disadvantages that exist when using DevOps for your IT team:

  • Security is always a huge concern. Your security team isn’t always apart of DevOps and the DevOps teams usually choose speed over security when creating software. With DevOps cloud services, you can create unnecessary exposure and risks, especially if its the transport layer that’s left unsecured.
  • Outsourcing DevOps infrastructure will require some level of software development expertise, including having an understanding of orchestrating a workflow, infrastructure, and integration. You’ll need experts and tools of DevOps as a Service in order to be successful.

Conclusion

When you’re using DevOps as a service, you’re increasing your IT teams’ productivity. And if you’re thinking about making a new DevOps strategy, DevOps as a Service will help shorten the time to deploy apps and will give you versatility as you create new business process applications.

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Finance

3 Technologies Revolutionizing Online Business

Steven Sanders

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Modern technology has proven itself disruptive time and again which has allowed businesses to flourish and advance in industries like education, manufacturing, logistics, and finance. Disruptive innovation is also disrupting companies from Google to Microsoft. While in the past the disruptions were unexpected, it has allowed business owners and entrepreneurs to see how the innovative ideas are lucrative opportunities that improve business models significantly. Here are three transformative technologies that are revolutionizing businesses worldwide.

1. API Integration

An application program interface (API) is a software building application tool that determines how API components interact. Partnering with a skilled API Integration company will help companies identify API sets that best connect hardware and software and allow user devices, programs, and data to function and interact with one another. Companies need API integration for many reasons, including to:

  • Connect to cloud apps
  • Develop new APIs
  • Extract data from legacy systems
  • Write new apps
  • Increase productivity
  • Manage APIs in-house
  • New technology integration
  • Develop product or service ideas
  • Generate software solutions for end-users

Some of the most popular APIs utilized by companies include YouTube, Google Maps, Twitter and Amazon. As technology progresses, API integration offers limitless possibilities for companies to expand as growth and revenue do.

2. Artificial Intelligence

Thinking about artificial intelligence (AI) in the past mostly innovative thought process, but today it is a mainstream tool used in daily business operations to improve efficiency and productivity. By 2030, experts predict that AI will contribute $15.7 trillion to the global economy and 26 percent gross domestic product to local economies. As more businesses pop up online, APIs will customize customer experiences and analyze data that interprets consumer buying histories to predict future product or service trends. It will also help companies use predictive AI to target new demographics based on behaviors.

What is clear about AI is that it is set to disrupt more companies in the future because of quantum computing that will be smarter and more complex than how we are using it now. It will solve problems like global warming, poverty, space exploration, and disease all because of AI superhuman quantum computer systems that will dissect and analyze data in seconds without programmers feeding them commands. Popular AI in use today includes Siri, Alexa, Cognito, Netflix, and Amazon. The next generation of AI will include facial recognition, augmented reality, internet of things connectivity, emotional replication, drone delivery, and voice or visual search platforms.

3. Blockchain Cryptocurrencies

For the past few years, blockchain cryptocurrencies have thrown many industries into a disruptive state as it decentralized how companies buy, sell and store data. Blockchain uses transparent ledgers to connect an extensive network of users, so it has a reputation of being a tamper-proof way to make transactions, which is an indispensable tool to e-marketers. Blockchain technology like Smart Contracts will also become mainstream, which will allow businesses to use it to secure financial transactions via cryptocurrency exchanges.

Companies must prepare for the future of AI and blockchain technology by investing in the type of resources that transforms new talent and streamlines information technology departments to win in business.

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