Connect with us

Technology

Customer Service Tips to Attract and Retain Online Customers

Published

on

The customer is the king and will always remain one.  The present day has seen the advent of e-commerce. Such has been the craze amongst the customers of online shopping that; be it shopping for the wedding or buying furniture or even a simple online recharge; customers prefer doing it online. However, it is often seen that websites are unable to attract buyers and retaining online customers. The following will help you to do so for all Online Services and products.

Your USP, Your Gain

The mantra is simple; there ought to be something in your products or services that a customer would like to come again and again. Your unique selling point is going to fetch you customers that have been loyal to. For instance, if you are into hotel booking and you give all kind of booking service without any hindrances and offer top-notch quality service, you ought to attract the customers and retain them too.

Honestly speaking, consumers do not like to try new websites of the fear that it might not render the services that a previous site did it for them. The psychology is right if you are going to give them what they need, why would they go? So be it the price value, the quality of services or product, the reliability and trust you bestow onto them, customer care service, the responsiveness of the page, everything matters in this case.

The Social Media Platform

The primary question comes, how to attract customers? Once you attract them, you know you can retain them with your services. Therefore the foremost thing, how do you draw the attention of the purchasers? The gen Z is in the social media. This is the perfect platform to attract them hence.

Use your digital marketing tactfully. If you think your targeted audience is on Facebook, post your advertisement in a form that it may attract them. A simple message of how a daughter- in -law helps in a Mobile Recharge of a father- in- law who stays distant away from each other can captivate emotions of a buyer. This can be put forth through a 6-second visual ad, or a narration of a father-in-law, depending upon the budget.

Further, you can engage the audience with content writing by giving them valuable information that they have been seeking for. If your business is into trading of rice, throw content showing how best-fried rice can be made. The idea is you are going yourself seen amongst the audience. They know you and can indulge themselves in having e-commerce transactions with you.

Use of Enticing Words

Psychologists state that human beings are often susceptible to gifts, offers, discounts etc. The moment a consumer hears about a sale going, the ears ought to find out more about it. Therefore give what the audience demand. Offer discounts that may help you attract purchasers, giveaways, and on the spot winners, recharge coupons, online services cash back offers and much more. There can be a way to put things too.

For instance, if you are a shoe trading company, you may ask your clients to bring their old shoes and get a new pair of shoes at a discounted price. You may put your ideology stating the old shoes will be donated to the orphanages, nursing homes and so on. The purpose served here is dual. You have not only attracted the shopper with your deal but have also made an impression on a social cause. Your goodwill is retained and so are your clientele.

Payment Terms

The most important part and many a time buyers leave it halfway through here due to the complicated payment page on the website. Make your payment terms page simple and straightforward. It should not take more than 15 seconds to complete it. Do not ask unnecessary questions. It is better to stick to simple, COD, net-banking options, credit/debit card, PayPal, or any other mode that can be easy for your genre of services.  

The intention of the page should be sure that if today I am to take an Online DTH recharge if is done seamlessly well.  Loading time of the page must be less and ideally should not involve any advertisements to divert the customers’ mind.

Final Thoughts

It is you who can bring the buyers to get going with online services. Your communication states how different you are from others.  Therefore from being seeing quickly and becoming a brand becomes easy. Consumers rely on brands and more seen names.  Thus, with slight changes in advertisements, whether a small amount of mobile recharge or a taking up all kind of booking service, you will be able to attract and retain consumers for a lifetime.

I am Rampragash Ramanathan, Working in one of leading Sri Lanka’s e-commerce website DthPay, providing an uninterrupted solution of DTH Connection recharge for Indian and Sri Lankan users. And I am also a music lover and loves write blogs for technology related.

Continue Reading

Finance

3 Technologies Revolutionizing Online Business

Steven Sanders

Published

on

Modern technology has proven itself disruptive time and again which has allowed businesses to flourish and advance in industries like education, manufacturing, logistics, and finance. Disruptive innovation is also disrupting companies from Google to Microsoft. While in the past the disruptions were unexpected, it has allowed business owners and entrepreneurs to see how the innovative ideas are lucrative opportunities that improve business models significantly. Here are three transformative technologies that are revolutionizing businesses worldwide.

1. API Integration

An application program interface (API) is a software building application tool that determines how API components interact. Partnering with a skilled API Integration company will help companies identify API sets that best connect hardware and software and allow user devices, programs, and data to function and interact with one another. Companies need API integration for many reasons, including to:

  • Connect to cloud apps
  • Develop new APIs
  • Extract data from legacy systems
  • Write new apps
  • Increase productivity
  • Manage APIs in-house
  • New technology integration
  • Develop product or service ideas
  • Generate software solutions for end-users

Some of the most popular APIs utilized by companies include YouTube, Google Maps, Twitter and Amazon. As technology progresses, API integration offers limitless possibilities for companies to expand as growth and revenue do.

2. Artificial Intelligence

Thinking about artificial intelligence (AI) in the past mostly innovative thought process, but today it is a mainstream tool used in daily business operations to improve efficiency and productivity. By 2030, experts predict that AI will contribute $15.7 trillion to the global economy and 26 percent gross domestic product to local economies. As more businesses pop up online, APIs will customize customer experiences and analyze data that interprets consumer buying histories to predict future product or service trends. It will also help companies use predictive AI to target new demographics based on behaviors.

What is clear about AI is that it is set to disrupt more companies in the future because of quantum computing that will be smarter and more complex than how we are using it now. It will solve problems like global warming, poverty, space exploration, and disease all because of AI superhuman quantum computer systems that will dissect and analyze data in seconds without programmers feeding them commands. Popular AI in use today includes Siri, Alexa, Cognito, Netflix, and Amazon. The next generation of AI will include facial recognition, augmented reality, internet of things connectivity, emotional replication, drone delivery, and voice or visual search platforms.

3. Blockchain Cryptocurrencies

For the past few years, blockchain cryptocurrencies have thrown many industries into a disruptive state as it decentralized how companies buy, sell and store data. Blockchain uses transparent ledgers to connect an extensive network of users, so it has a reputation of being a tamper-proof way to make transactions, which is an indispensable tool to e-marketers. Blockchain technology like Smart Contracts will also become mainstream, which will allow businesses to use it to secure financial transactions via cryptocurrency exchanges.

Companies must prepare for the future of AI and blockchain technology by investing in the type of resources that transforms new talent and streamlines information technology departments to win in business.

Continue Reading

Technology

The Cost Of Building a Social Media App

Steven Sanders

Published

on

Stages of Social Media Development

  • Product Vision
  • UI/UX Design
  • Architectural design
  • Develop & Testing
  • Publishing

However, when it comes to creating a social media application, there are some things that have to be considered.

First, it’s important to decide what app it will be. In general, all social media apps are divided into two groups: cross-platform and native ones. Usually, we work with native platforms, and there are a few reasons for that.

Native applications made for specific operating systems, whether its iOS or Android. Cross-platform applications work for both OS systems, making it cheaper while you won’t have to hire multiple developers to create each OS.

But, creating a native app can have some issues. For instance, it’s not as convenient as cross-platform devices and isn’t able to use every function within a mobile device such as geolocation. And in this guide, we’ll help you determine the social network development cost so that you can create the next Facebook!

Success Factors

There are some factors that must be considered if you want your app to be successful, increase user’s trust, and bring them pleasant impressions of your first app:

  • Fast Speed
  • Appealing design, engaging animation, and an intuitive UX and UI
  • Easy communication access for users
  • Security of financial and personal information
  • Great possibilities for sharing and content creation, open social network

Optional Features

There are some features that are used to serve the goal of your social media application and help it stand out from the competition. For instance, if the social media app is created around events, it needs to have an event feature and a calendar. If its main idea is photos, shopping, geolocation, and camera rows are the main solutions for its success.

  • Offline guides
  • User activity history
  • User Experience
  • Geolocation
  • Offline work

There is a large number of optional features that can be added to your app, and these costs can vary based on the complexity of the project.

How Much is the Social Network Development Cost?

In general, there are two ways you can pay for developing your social network app.

  1. Fixed-price
  2. Hourly price

Fixed price scheme states that you and your development team will agree on a set price for the entire project. This is based on a detailed plan based on the development process. And the price for hourly jobs is higher than usual, based on the possible risks.

At the same time, paying your development team hourly means that you’ll have to pay for every hour of the project and on each stage of the project. In this payment plan, it’s easier to change the project based on its development stage and effectively control the process.

For simple apps, expect to pay around $10,000. But if you’re trying to implement advanced features such as a responsive website design and geolocation, it might cost around $50,000-$100,000 for it to work correctly. And if you’re going for an enterprise-level product, then expect to pay $250,000 for a dedicated IT team to complete the project.

Conclusion

Now that you know the social network development costs, you can now hire a team to help build your first app. Remember, your app needs to be appealing to your audience, so keep your target audience in mind throughout the duration of the project. Thus, you’ll be able to get your app developed and create a compelling social network for your users.

Continue Reading

Software

Network Olympus and Your Organization: A Quick Guide

Steven Sanders

Published

on

Long gone are the days of direct monitoring to employees. While this system works, it’s better to have software that helps you monitor your corporate network. With Network Olympus, it gives you the ability to monitor the uptime and performance of the network appliances and computers.

We understand that performance is a key part of maintaining a long-term business. And with this system, you can get alerted if the performance indicators go below a certain level. Thus, using remote networks is a great way to ensure that your business is running properly while preventing insider threats from harming your organization.

Fortunately, we’ll show you why companies are looking at network-olympus.com. The benefits that the software gives you will help you stay ahead of your competitors.

Mobile Team Management

Being able to access your network remotely prevents the need to stay on site constantly. If you have to work from home or your local coffee shop, remote access does this for staff living in remote cities, offices, countries, or branches to assess the network’s performance – even if the software is installed on the headquarters.

This means that if your device doesn’t work in a remote expert, network specialists can help you fix the problem without too much viewing on your end. They can see the network maps and updated metric themselves.

Access Levels

Having access to a remote network give your team better-increased security. Some network administrators don’t like the concept of remote access is through using encrypted authentication and ensuring that the user logs in with the right method.

Another feature for security issue protection is by data encryption. By doing this, it allows you to customize the user access. Most of the Mount Olympus remote monitoring tools will give you access to the admin or user level to enable maps or dashboards. By managing this access to users, you’ll have complete control over your network and protect the connection.

Also, you should get a tool that will consistently update and create patches for any security holes that occur. While these security threats are common, good security tools help notify users once the patch is launched.  This allows you to take control of the advanced security measures fully.

Constant Access

When using network-olympus, users have more access because of their remote capabilities. As long as you’re on a network due to VPN connectivity and or a point-to-point, you’ll be able to manage and utilize connected devices on the network. Regardless of your location or where they’re located.

By having more remote capabilities for your IT team, you’ll have the flexibility to handle the tasks that the modern world demands. And you’ll have peace of mind because you can see your network from a glance, whether that comes from a city, country, or a world.

Concluding Thoughts

Overall, network-olympus.com is perfect if you’re trying to manage a team of 10-50 employees. By using their software you’ll experience increased productivity, remote network management, and better employee communication. Thus, we suggest you try out Network Olympus and see how it improves the functionality of your team.

Continue Reading

Trending